Terms of Service

Last updated: 14 October 2025

Welcome to Internal Cast LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website (https://www.internalcast.com), our mobile applications, and related services (collectively, the "Services").

By using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Eligibility

  • You must be at least 18 years old to use the Services.
  • By using the Services, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.
  • If you are under 18, you may use the Services only with the involvement and consent of a parent or legal guardian.

Business Use. The Services are intended for business and organizational use. If you use the Services as a consumer, certain mandatory consumer rights may apply and are not waived by these Terms.

If you are accessing the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Accounts

  • Access to certain features may require creating an account.
  • You agree to provide accurate, current, and complete information during registration.
  • You are responsible for safeguarding your login credentials and all activity under your account.
  • You may request account closure and deletion of personal data at any time by contacting us at team@internalcast.com (see Section 11 for data rights).
  • You may also delete your account directly through the user interface — in your profile settings on the web dashboard or within the mobile app — by selecting “Delete Account.” Upon deletion, we will delete or anonymize all personal data associated with your account, except for information we are legally required to retain (such as billing or tax records). Backup copies may persist in encrypted form for up to 90 days, after which they are permanently deleted or anonymized in accordance with our Privacy Policy and Data Processing Agreement.
  • We reserve the right to suspend or terminate accounts that are inactive for more than 12 months.
  • You must immediately notify us of any unauthorized use of your account or any other breach of security.

3. Services and Subscription Plans

Internal Cast provides a Software-as-a-Service (SaaS) platform and mobile application that allow organizations to create, distribute, and manage internal audio updates and training materials as private podcasts.

The Service is offered on a subscription basis. We provide several plans (Startup, Small Team, Big Team, Enterprise/Custom). Each plan differs in number of users, features, and limits, as described on our Pricing Page.

Free trial access may be offered at our discretion. Unless cancelled before the end of the trial period, the subscription will automatically convert to a paid plan, and the applicable fees will be charged.

Payments are processed securely via third-party payment processors such as Stripe, and your use of such processors is subject to their terms and privacy policies.

If you purchased your subscription via the Apple App Store or Google Play, billing and cancellation are handled by those platforms in accordance with their respective terms.

4. Mobile App License and Permissions

When you download and use our mobile application, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the app on your personal devices solely for your internal business purposes.

We reserve the right to revoke this license at any time if you violate these Terms or applicable laws.

4.1 App Store and Google Play Requirements

You must comply with the terms of the Apple App Store and/or Google Play Store. We may release updates or patches, and you agree to install them to ensure proper functionality.

4.2 Device Permissions

The app may request permission to access device features, including:

  • Network access (to stream audio and sync data)
  • Push notifications (optional, to notify you about new episodes or updates)
  • Local storage (to cache episode data for faster playback)

You may disable permissions in your device settings, but doing so may limit functionality.

5. Acceptable Use

You agree not to:

  • Use the Services for unlawful, harmful, or fraudulent purposes
  • Upload or share any content that infringes intellectual property rights or violates applicable laws
  • Interfere with, disrupt, or compromise the security of the Services
  • Attempt to gain unauthorized access to any part of the Services or related systems
  • Share private podcast links, tokens, or content outside your authorized audience
  • Use the Services to train AI models or automated systems without our explicit written consent
  • We reserve the right to remove or disable access to any content that violates these Terms or applicable law

6. Content Ownership & License

6.1 Your Content

You retain all rights to the content you upload. By submitting content, you grant us a limited, non-exclusive, worldwide, royalty-free license to process it solely for the purpose of providing the Services (e.g., generating scripts or audio through AI).

Audio content is delivered via secure, private RSS feeds or signed URLs accessible only to your authenticated users. We implement token-based access control and support optional two-factor authentication to ensure content remains private.

6.2 Responsibility for Content

You are solely responsible for the content you upload. We are not responsible for reviewing or verifying your content for accuracy or legality.

All rights, title, and interest in and to the Services, including all software, interfaces, and content generated by the system, are owned by Internal Cast LLC. No rights are granted to you except as expressly stated in these Terms. You are solely responsible for obtaining all rights and permissions necessary to upload your content.

6.3 Content Sharing and Distribution

Internal Cast allows users to create and distribute audio content at their discretion. By publishing or sharing podcast links externally (for example, by submitting them to public directories such as Apple Podcasts or Spotify), users acknowledge that the content becomes publicly available.

Internal Cast does not claim ownership of user-generated audio content but may continue to process anonymized playback analytics related to such content for technical and statistical purposes.

Users remain solely responsible for any distribution, publication, or compliance with third-party platform terms when sharing their content publicly.

7. Third-Party Services

We use third-party providers (e.g., Vercel, DigitalOcean, OpenAI, Stripe, CDN providers) to operate the Services. Your data is processed according to our Privacy Policy, which is incorporated by reference into these Terms.

We are not responsible for the availability, accuracy, or performance of third-party services, and your interactions with them are governed by their own terms.

8. Service Level Commitment

We aim to provide a monthly uptime of 99.5% for the Internal Cast platform, excluding scheduled maintenance (which will be announced in advance).

Support requests will be acknowledged within 24 hours on business days. For Enterprise customers, we provide a dedicated support channel with response times of 4 hours during business hours.

In the event of service downtime exceeding 24 consecutive hours (excluding scheduled maintenance), affected paying customers may request a service credit. The amount and form of such credit will be determined based on the duration and impact of the downtime, capped at a maximum of 25% of the monthly subscription fee for the affected account. Requests for service credits must be submitted within 30 days of the incident, and any granted credits will be applied to the next billing cycle.

Service credits are your sole and exclusive remedy for any downtime or performance issues. Credits are not refundable and cannot be exchanged for cash.

9. Analytics and Telemetry

We use Firebase Analytics solely for aggregated, non-personalized usage metrics such as playback start, pause, seek, and completion. Advertising identifiers, ad personalization, and Google Signals are disabled. Data is anonymous and used only to improve audio playback stability and user experience. See our Privacy Policy for full details and opt-out controls.

  • Page views and region (anonymous, via Vercel Analytics)
  • App events: play, pause, seek, playback progress, errors
  • Device type, OS version, and app version

Data is aggregated whenever possible and used solely for performance improvement, troubleshooting, and analytics. See our Privacy Policy for full details.

Our mobile apps use the Google Analytics for Firebase SDK configured in a privacy‑friendly mode: no advertising identifiers (IDFA/AAID), no ad personalization, and no Google Signals. Analytics is limited to anonymous, aggregate measurements of app performance and usage. For more information, see our Privacy Policy.

We do not collect or store any personally identifiable playback data without consent.

10. Billing, Payment, and Taxes

  • Fees are charged in advance on a monthly or annual basis, depending on the selected plan.
  • All fees are non-refundable unless required by law or expressly stated in these Terms.
  • We may suspend or terminate access to the Service if payment is overdue by more than 10 days.
  • We reserve the right to adjust pricing. Any changes will apply only upon renewal and with at least 30 days' prior notice.
  • If you cancel before the end of a billing cycle, your access will continue until the end of the paid period, but no refunds will be issued.

We are not responsible for any exchange rate or bank fees imposed by your payment provider.

Refund Exceptions. Refunds may be granted only in cases of verified billing errors or as required by applicable law. If applicable law requires a refund, we may deduct amounts corresponding to services already rendered.

10.1 Taxes and VAT

All fees are exclusive of applicable taxes. Depending on your billing country, we may be required to charge Value Added Tax (VAT), Goods and Services Tax (GST), or similar indirect taxes.

Customers in the European Union and United Kingdom will be charged VAT unless they provide a valid VAT ID. Internal Cast is responsible for collecting and remitting such taxes as required by law.

You are responsible for all other applicable taxes, duties, or levies imposed by your local jurisdiction.

10.2 Token-Based Billing and Usage Calculation

Internal Cast uses a token-based metering system to measure feature consumption and determine usage-based charges. Token metering applies both to the token amounts included in your plan and to any additional usage beyond included amounts.

  • 1 token ≈ $0.0003 (approx.).
  • Text generation: ≈ 0.1 token per character.
  • Audio rendering (text-to-speech): ≈ 1 token per character.
  • On average, 1 minute of finished speech ≈ 1,000 tokens.

These figures are provided for transparency and cost estimation. Actual billed usage is based on the token consumption displayed in the product at the time of use and may include rounding to the nearest whole token and minor metering latency.

Note: Actual usage and available minutes may vary depending on factors such as re-generation of content, changes in text length, or voice variations selected by the user.

Included token amounts (if any) are specified on the Pricing Page or in your Order Form and are tied to your current subscription plan. Unless expressly stated otherwise, unused tokens do not roll over between billing periods.

We may adjust pricing, token conversion factors, and included amounts from time to time to reflect infrastructure and operational costs. Any material changes will be communicated in advance via the platform or email and will take effect in accordance with Section 30 (Changes to the Terms) and the notice provisions in this Section 10. All token-related charges are exclusive of applicable taxes; see Section 10.1 (Taxes and VAT).

11. Data Rights and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated herein by reference.

You have the right to request deletion or export of your personal data, as described in our Privacy Policy.

For customers located in the EU, EEA, or UK, Internal Cast acts as a "data processor" under the GDPR.

We do not sell personal data.

We will respond to valid requests to access, export, correct, or delete your data within 30 calendar days of receipt. If additional time is required due to complexity or volume, we may extend this period by up to another 30 days and will notify you in advance. To protect your privacy, we may ask you to verify your identity before processing any such request (for example, through your registered email address or account verification).

12. Data Processing Agreement

For customers subject to GDPR, UK GDPR, or similar regulations, our Data Processing Agreement forms part of these Terms.

By creating an account or using the Services, you agree to the DPA on behalf of yourself or your organization.

Our Data Processing Agreement is available at https://www.internalcast.com/data-processing-agreement/ and is incorporated herein by reference.

13. Disclaimers & Limitation of Liability

  • The Services are provided "as is" without warranties of any kind.
  • To the maximum extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages.
  • We are not responsible for loss of data or service interruptions beyond our control.

Notwithstanding the foregoing, nothing in this Agreement shall limit or exclude liability for: (a) willful misconduct or gross negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law. In jurisdictions where certain limitations of liability are not permitted, our liability shall be limited to the maximum extent allowed by law.

In no event shall our total aggregate liability exceed the amount paid by you to us for the Services during the 12-month period preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Internal Cast LLC, its affiliates, and personnel from any claims, damages, or expenses arising out of your content or violation of these Terms.

14. Termination / Account Deletion

You may close your account at any time directly through the user interface — in your profile settings on the web dashboard or within the mobile app — by selecting “Delete Account.” Alternatively, you may request account deletion by contacting our support team.

Upon deletion, we will delete or anonymize all personal data and user content associated with your account, except for information we are legally required to retain (e.g., for tax, accounting, or compliance purposes). Backup copies may temporarily remain in our secure archives for up to 90 days before being fully removed or anonymized in accordance with our Privacy Policy and Data Processing Agreement. Once deletion is complete, your data will no longer be accessible, and processing will cease unless otherwise required by applicable law.

14.1. Effect of Termination

Upon termination or expiration of this Agreement, we will promptly cease providing the Services to you. We will delete or anonymize all Customer Data within a reasonable period (no later than 90 days), except where retention is required by law or for legitimate business purposes such as maintaining backups or resolving disputes. Any retained data will remain subject to the same security and confidentiality obligations as set forth in this Agreement, the Privacy Policy, and the DPA.

Upon termination or account closure, we will delete or anonymize your personal data within a reasonable time frame, generally no later than 90 days, unless retention is required by law. During this period, any remaining data will remain encrypted and isolated from active systems.

15. Dispute Resolution and Arbitration

In the event of any dispute arising out of or relating to these Terms or the Services, the parties shall first attempt to resolve the matter amicably through good-faith negotiations. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), with proceedings conducted in English and seated in Wyoming, USA, unless otherwise required by mandatory law. Each party shall bear its own costs unless the arbitrator decides otherwise. Nothing in this clause prevents either party from seeking injunctive relief in a court of competent jurisdiction where necessary to protect confidential information or intellectual property rights.

16. Confidentiality

Each party may receive non-public information from the other party that is identified as confidential or that reasonably should be understood to be confidential (“Confidential Information”). The receiving party will use the same degree of care it uses to protect its own confidential information (but not less than reasonable care) to protect the disclosing party’s Confidential Information and will not use or disclose it except as necessary to perform its obligations or exercise its rights under these Terms. This section does not limit obligations under the Privacy Policy or DPA.

17. Changes to the Services; Beta Features

We may modify or discontinue features from time to time, provided that such changes do not materially reduce core functionality of your then-current paid plan during the current billing period.

Beta Features. We may make certain features available as alpha/beta/early access (“Beta Features”). Beta Features are provided AS IS, may be modified or discontinued at any time, and are excluded from any SLA or warranties.

18. Feedback License

If you provide suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit such feedback for any purpose without restriction or compensation. This license survives termination of these Terms.

19. Publicity

Unless you notify us otherwise in writing, we may use your name and logo to identify you as a customer on our website and in marketing materials in accordance with your brand guidelines.

20. Copyright Complaints (DMCA)

We respect intellectual property rights. If you believe that content available through the Services infringes your copyright, please submit a notice pursuant to the Digital Millennium Copyright Act (17 U.S.C. §512) to: DMCA Agent: Legal Department, Internal Cast LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA; Email: team@internalcast.com. Your notice must include the information required by §512(c)(3). We may remove or disable access to the allegedly infringing material and may terminate repeat infringers’ accounts.

21. Export Controls and Sanctions

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and are not a denied or restricted party. You agree to comply with all applicable export control and sanctions laws (including U.S. EAR and OFAC regulations) and will not use the Services for prohibited end uses.

22. Fair Use; Rate Limits

We may implement technical limits on usage (e.g., bandwidth, storage, API calls). You agree not to exceed such limits. We may throttle, suspend, or terminate access that materially degrades the performance or security of the Services.

23. Suspension

We may suspend access immediately if we reasonably believe that (i) your use poses a security risk; (ii) may adversely impact the Services or other users; (iii) may subject us to liability; or (iv) you are in breach of these Terms. We will use commercially reasonable efforts to limit the suspension in scope and duration.

24. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all assets, or to an affiliate.

25. Survival

Sections relating to fees, confidentiality, IP ownership, disclaimers, limitations of liability, indemnification, dispute resolution, export controls, and any other provisions that by their nature should survive, will survive termination or expiration of these Terms.

26. Notices

We may provide notices via email to your registered address or through the Service. Legal notices to us must be sent to team@internalcast.com with a copy to Internal Cast LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.

27. Open-Source Components

The Services may include open-source software components governed by their own licenses. To the extent required, such licenses will apply in lieu of these Terms for those components.

28. Document Hierarchy and Conflicts

In the event of any conflict or inconsistency between these Terms, the Privacy Policy, and the Data Processing Agreement:

  • The Data Processing Agreement shall govern matters related to the processing of personal data;
  • The Privacy Policy shall govern matters related to data collection and use; and
  • These Terms of Service shall prevail in all other matters not specifically covered by the DPA or Privacy Policy.

29. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute in good faith through written notice and discussion within 30 days.

Arbitration. Except for claims seeking injunctive relief or petitions to confirm or enforce arbitral awards, any dispute arising out of or relating to these Terms or the Services shall be finally resolved by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English and seated in Wyoming, USA. The arbitration shall be final and binding, and the arbitrator’s award may be entered as a judgment in any court of competent jurisdiction. Either party may seek interim or injunctive relief in any court of competent jurisdiction. Exclusive venue for such court proceedings shall be the state or federal courts located in Wyoming, USA.

Nothing in this clause deprives EU/EEA or UK consumers of mandatory rights under local consumer protection laws.

30. Changes to the Terms

We may update these Terms from time to time. We will notify you of any material changes to these Terms or to pricing at least 30 days in advance by email or through in-app notification. Continued use of the Services after such notice constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Services before the effective date.

31. Contact Us

If you have questions about these Terms, please contact us:
Email: team@internalcast.com
Mailing Address: Internal Cast LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA

32. Entire Agreement

These Terms constitute the entire agreement between you and Internal Cast LLC and supersede all prior agreements, communications, or understandings.

33. Severability

If any provision of these Terms is found invalid, the remaining provisions will remain in full force and effect.

34. Amendments and Waiver

No waiver of any provision of these Terms will be effective unless in writing and signed by both parties. A failure to enforce any right or provision shall not constitute a waiver of that right or provision.

35. Interpretation

Headings are for convenience only and do not affect interpretation. The English version of these Terms governs; any translations are provided for convenience only.

36. Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control (e.g., natural disasters, Internet outages, or government actions).